International Retail User Group
2013 Speakers
36th Annual Conference
"The Changing Retail Adventure"
GUEST SPEAKER
Dan Clark
Pure Motivation
Taking it to the Next Level
 Monday - April 22, 2013
9:30 am - 10:30 am
It is not enough to say I will do my best. We must succeed at doing that which is necessary. It is critical, therefore, that we get a regular “check up from the neck up” and laugh, think, feel and re-energize. Research shows that we learn more, remember more, commit to more, and more willingly accept the challenges of change, when we are entertained!
On July 11, 2005, Dan was one of five elected inductees into the National Speakers Association Speakers Hall of Fame. Since its inception in 1977, only 195 professional or celebrity speakers have become Hall of Fame members including Ronald Reagan, Colin Powell, Zig Ziglar, Earl Nightingale, Art Linkletter, Norman Vincent Peale, Art Berg, and Keith Harrell. Hall of Fame inductees are selected for their mastery in seven areas for speaking excellence: Originality of Material; Uniqueness of Style; Experience; Delivery Technique; Client and Peer Image; Reputation and Professional Integrity; and Ability to Relate to their Audiences.
In 1987, prior to his induction into the Speakers Hall of Fame, Dan was the youngest ever to earn The Certified Speaking Professional (CSP) designation, conferred by the National Speakers Association and the International Federation for Professional Speakers, onto candidates who go through a five-year process where they must receive excellent ratings from past clients on performance evaluations; document that they have served a wide variety of at least 100 clients; take part in ongoing education; submit testimonial letters from their clients; and provide samples of their promotional materials.
Dan is President/CEO of the international communications and high performance consulting firm, Clark Success Systems, a New York Times Best Selling Author, Award Winning Athlete, University Professor, Adventurer, Journalist, Gold Record Songwriter/Recording Artist, Philanthropist, and one of the most sought after speakers on the platform today!
Over a twenty-five year period, wherein they hired 250 of the most popular speakers/celebrities/authors on the planet, through a compilation of audience evaluations and a strict set of performance criterion which included requests for multiple return engagements, Achievers North America and Achievers Europe unanimously named Dan one of the Top Ten Speakers In The World!
Described as “a master motivator with an extraordinary intellect,” Dan Clark is leading an international movement to teach leaders and organizations how to transform them selves from successful to significance. While others preach, “think outside the box,” Dan asks, “what if the answers are still in the box?” While successful individuals seek change from the outside in, have an obsession with what’s impressive, focus on fame and fortune, and get what they want, Dan teaches that individuals and organizations who achieve significance seek to become more of who they already are, have an obsession with what’s important, focus on purposes instead of just setting goals, and want what they get.
Having fought his way back from a paralyzing injury that cut short his American football career, Dan’s unique and comprehensive understanding of how to get from where we are to where we want to be, ignited a desire in him to share his revolutionary insights with the world.
Consequently, in 1982, Dan was sponsored into the National Speakers Association by world renowned motivational teacher Zig Ziglar, and has since spoken to over 4,500 audiences, to millions of people in all 50 states, in 50 countries, having been invited to share his innovative and counter-intuitive views on Significance, leadership, resiliency, increasing productivity, building team unity, and exceeding internal and external customer expectations with many of the world’s most significant organizations including Apple, NASA, Super Bowl Champions, Million Dollar Round Table, Honeywell, Marriott Hotels, Delta Airlines, Troon Golf, and the staff at Mayo Clinic.
Dan has also had the honor of presenting his ideas at the Festival of Thinkers in Abu Dhabi, UAE, to the general assembly of the United Nations World Congress, to the senior leadership of the United States military, and to U.S./Coalition combat troops in Iraq, Afghanistan and Africa.
As a prolific writer, Dan is a New York Times Best Selling Author of 20 books, and a primary contributing author to the Chicken Soup for the Soul series, where he has been published in more than 40 million books in 40 languages worldwide. Dan’s story “Puppies for Sale” was made into an award winning film at Paramount Studios starring Jack Lemmon. Dan is also a Gold Record winning songwriter and a journalist who has interviewed many of the most famous movie, sports and music celebrities on the planet.
As an adventurer, Dan has soared to the edge of space in a U2 Spy Plane, flown fighter jets with the Air Force Thunderbirds, flown over Baghdad at 100 feet, and 100 mph in a Black Hawk helicopter, raced automobiles at Nurburgring, raced dog sleds in the arctic (spending the night in an igloo at 60 degrees below zero), won an “America’s Cup Class” sailboat race in the Pacific, and carried the Olympic Torch in the 2002 Winter Games.
As a philanthropic patriot, Dan serves on the International Board of Governors of Operation Smile, and with the Chief of Staff of the United States Air Force on his National Civic Leaders Board.
Steven D. Ladwig
President and Chief Executive Officer
Toshiba Global Commerce Solutions
 Monday - April 22, 2013
8:40 am - 9:00 am
"Toshiba Executive Perspectives"
Steve will share with you, our view of the revolution taking place in Retail. How that is driving our Global retail strategy and how we are setting our priorities.
Steve Ladwig was named President and Chief Executive Officer of Toshiba Global Commerce Solutions in April, 2012. He is responsible for the TGCS business in all facets of technology products and solutions in store environments. His worldwide responsibilities include strategy, development, manufacturing, marketing and sales for the TGCS portfolio of store solutions.
Previous to this position, he was general manager for IBM Retail Store Solutions responsible for definition, marketing, selling and servicing of store solutions to IBM's worldwide clients in the retail industry.
A graduate of Minnesota State University, Mankato, Mr. Ladwig first joined IBM in 1979.
Mark Howedel
CEO
Merchant Advisory Group
 Monday - April 22, 2013
9:00 am - 9:30 am
"Merchant Payments Update and Forecast"
Mark will bring an executive perspective to the EMV and Mobile issues for the retailer. He will discuss how we got here and make some predictions on what we can expect. Where will the ROI be and what will Washington do. And most importantly, Mark will recommend where retailers should put their efforts now.
Mark Horwedel is a 40 year veteran of the payments industry, serving over 20 years as the CEO of a bank PIN debit network. Mark joined the MAG nearly 2 years ago as CEO after a 5 year stint with Walmart. While at Walmart, Mark helped lead the effort that resulted in the Durbin amendment to the Dodd-Frank WallStreet Reform Act.
The MAG is a unique merchant-centric trade association much like IRUG and it focuses exclusively on merchant payments issues. The MAG is dedicated to working with the card networks and the merchant processing industry to improve the payments space and to insure the merchants are treated equitably.
John Gaydac
Executive Vice President, Global Sales and Professional Services
Toshiba Global Commerce Solutions
A Toshiba and IBM Company
 Monday - April 22, 2013
1:00 pm - 1:30 pm
"Toshiba 2013 Retail Strategy"
John will review the Toshiba solutions portfolio of today and tomorrow, focused on driving smarter operations and delivering a smarter shopping experience, and how these solutions align with retailer priorities.
John Gaydac is Executive Vice President of Global Sales and Professional Services for Toshiba Global Commerce Solutions (TGCS). Gaydac leads TGCS’s global go-to-market efforts, including direct and business partner channels, as well as professional services delivery and support of all TGCS solutions. Gaydac serves as a member of the TGCS Board of Directors.
Prior to Toshiba, Gaydac spent 25 years at IBM Corporation, developing, selling and implementing solutions to IBM’s Retail and Industrial Sector clients. He recently served as Vice President, Global Sales and Services. Gaydac also served as Business Line Executive for the IBM Point of Sale, Self Checkout and Software Products. In this role, he developed the Product Strategy, Portfolio roadmap and Go to Market model for the portfolio.
His previous experience includes leadership positions in Sales, Services, Software Development and Engineering at both IBM and Westinghouse Corporation.
Gaydac holds a B.S. in Engineering from the University of Pittsburgh and a MBA from Florida Atlantic University. Gaydac also served on Boards of Directors for Hope at the Point Foundation, located in Charlotte, NC.
Dr. Philip Shelley
Chief Technology Officer
Sears Holding Corporation
 Tuesday - April 23, 2013
8:30 am - 9:00 am
"Big Data Tools - Practical and Operational Ways to Use Them"
There is much hype about the term "Big Data", however beneath that mask, there are tools and techniques that are bringing great value to traditional companies who need to run their business and IT.
Companies are using big data paradigms to drive revenue and dramatically transform customer experience. Big data is sure to become a larger part of your business successes – or struggles.
- Learn about the top big data solutions that are helping transform, innovate and optimize businesses
- How companies are leveraging big data to boost revenues and profitability
- Get insights into the future of big data technologies
Phil Shelley, Sears Holdings Corporation and CEO, MetaScale
Dr. Shelley has a PhD in bio-medical engineering, having worked in the UK, Germany and USA; he has led Research and Development, Quality and IT organizations and held positions in various technical and business leadership roles including CIO. As Chief Technology Officer at Sears Holdings Corporation (SHC), Phil is leading IT Operations and is focusing on the modernization of IT across the company. Phil is active in the migration of workload off mainframes, large-scale private open-source cloud computing, Hadoop for Big-Data BI and infrastructure modernization, helping SHC be an ever stronger real-time digital enterprise. Phil is co-chair of the cloud computing chapter of the IAOP. Phil is also CEO of MetaScale. MetaScale, a subsidiary of Sears Holdings, is an IT managed Services Company. MetaScale makes Big Data easy by designing, delivering and operating Hadoop-based solutions for Analytics, Mainframe Migration and massive-scale processing, integrated into the customers’ Enterprise.
Tom Litchford
Vice President, Retail Technologies
NRf, ARTS
 Tuesday - April 23, 2013
9:00 am - 9:30 am
"Standards in Retail"
Change in retail is coming faster than ever before as consumers become increasingly empowered by the internet, by smartphones and social networks. This session will focus on where retail technology is today, where retail technology is going, how ARTS Standards will get you there and keep you ahead of the curve. This session will help retailers understand current challenges and how ARTS can help them develop solutions to better manage data, and facilitate and accelerate the business benefits of customer centricity.
As vice president of retail technologies, Tom Litchford leads and manages NRF's IT Leadership Community including the exclusive, invite-only CIO Council. He also oversees NRF’s Association for Retail Technology Standards (ARTS) as its executive director. In this role, he is responsible for developing and enhancing strategic programs, activities and relationships with retail and technology communities domestically and internationally.
Litchford has more than 30 years of experience in systems engineering, sales, product management and marketing of technology business solutions for the retail and hospitality industries. Prior to assuming his current position in July 2012, he has held key Microsoft positions in industry sales, marketing and channel management. Prior to joining Microsoft in 1998, he was director of Business Impact Modeling for NCR’s Retail Solutions Group where his team developed comprehensive return on investment (ROI) models.
Litchford was instrumental in driving the development of the OPOS application program interface (API) set – now a defacto industry standard for point-of-sale application-to-peripheral connectivity. Working with organizations such as ARTS and NAFEM, he has also been influential in establishing XML messaging standards in the retail and foodservices sectors.
Litchford holds a bachelor of applied science degree in Computer Systems from Florida Atlantic University. A native of Louisiana, he is an avid pianist (although he can’t play one), a backyard astronomist and enjoys hiking, white water rafting and just mowing the lawn. He has been involved with numerous community services, including symphony board member, volunteer firefighter and emergency medical technician, Red Cross instructor, and UMYF youth counselor. Most recently, he was a member of the Woodinville (WA) Fire & Rescue's CERT program, and a member of the board of directors for the Medic One Foundation, Seattle and King County Washington's world renowned paramedic system. He currently serves on the advisory boards for the Retail Orphan Initiative and the Fair Factories Clearinghouse, and is active in church where he has held positions in finance, stewardship, and endowment.
Tom makes his home in Warrenton, Virginia with his wife Ruthann and two girls.
SUPER SESSIONS
Tuesday -April 23, 2013
9:45 am - 10:45 am
(sessions will repat at 3:00 pm on Tuesday)
Toshiba Super Session
The Challenges Facing Specialty Retailers (this session will not repeat)
Specialty retailers face tough competition from other retailers who offer a differentiated brand or shopping experience, and from e-commerce pure-plays such as Amazon, EBay, and Zippos who can offer a much broader selection. Come hear how a variety of specialty retailers are transforming their stores and enabling a more personalized, cross-channel shopping experience to attract and retain customers. The session/panel will include IBM solution experts and solution partners, IRUG associate members equipped to help you meet the challenges of these changing and competitive times.
- Moderator:
- Fredrik Carlegren, Senior Marketing Manager, Toshiba Global Commerce Solutions
- Panelists:
- Lisa Nemeth, VP, Store Solutions & Enterprise Collaboration, Bed Bath & Beyond
Nigel Shortt, Head of Delivery - Retail, Boots
Perry Kramer, Vice President, Boston Retail Partners, LLC
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Bricks and Mobile: The Reinvention of the In-Store Shopping Experience
This interactive panel of industry experts will address the mobile consumer; revitalizing the customer experience, and managing mobile information anywhere, anytime. Managing on the move gives customers on-demand access to product information as they shop, and provides merchandise pricing and availability to satisfy customer demand. Retailer and shopper mobility drives measurable results from the warehouse to the sales floor to merchandise in the hands of the customer. More and more retailers are recognizing the importance of the mobile channel to increase customer loyalty.
 Andrew B. Morris is a Principal at inCode and co-leader of the firm’s Mobile Commerce practice area. Andrew is also the Chair of IRUG’s EMV/Mobile Payments Steering Committee. He will be hosting the EMV/Mobile Focus Group on Sunday, April 21 and moderating ‘Super Session B: Store Without Walls: How Mobile Bridges Physical and Electronic Commerce.’
Andrew has over 20 years of professional experience in consulting and executive management roles. His recent consulting work has focused on alternative payments, mobile financial services, mobile retailing, and the role of loyalty marketing in emerging payments trends. He is a frequent speaker at industry conferences and has been quoted in national business publications such as the Wall Street Journal and Smart Money.
Andrew has deep expertise in payments innovation, particularly with respect to merchant issues and requirements. He is Chair of the EMV/Mobile Payments Steering Committee for the International Retail User Group and has been instrumental in supporting the National Retail Federation’s mobile initiatives. He co-authored the NRF publication Mobile Retailing Blueprint: A Comprehensive Guide for Navigating the Mobile Landscape, Version 2 (www.nrf.com/mobile). Andrew has also advised a wide variety of stakeholders— including retailers, billers, banks, processors, and mobile operators—to develop successful business strategies within the context of disruptive new technologies and competitors.
An expert on emerging models of fare collection in the public transit industry, Andrew served as a key strategic advisor to the global market share leader in Automated Fare Collection systems, developing their go-to-market and product strategy for mobile payments and General Purpose Reloadable (GPR) prepaid cards. Recognizing the role of mobile channels and other innovations in the delivery of financial services for the underbanked, he has also led client initiatives for financial institutions and payment service providers to develop offerings for those underserved by the incumbent banking system.
Prior to his consulting career, as Vice President of Internet Program Development for Prudential Bank and Trust, Andrew spearheaded the development of Prudential Financial’s first online banking platform and led several strategic initiatives to open new channels for the Bank’s products. He holds a Bachelor of Arts degree, cum laude, in Computer Science and Economics from Transylvania University and a Master of Business Administration, cum laude, in Marketing from the University of Kentucky.
About inCode
Founded in 1998, inCode is a boutique professional services firm providing business strategy and technology consulting. It is the largest consultancy with a core focus on telecom and wireless solutions. In September 2010, inCode was acquired by Ericsson (the global leading provider of telecom equipment and services based in Stockholm, Sweden) but remains a distinct entity operating under the inCode brand. The firm is organized around two main areas—Business Strategy and Technology—with clients in both the telecom and mobile commerce ecosystems. The firm focuses on delivery of actionable recommendations with bias toward operational execution. We define our success based on our clients’ successes, providing unmatched business insight and technology foresight.
inCode offers services throughout North America with concentrations of staff in Atlanta, Chicago, Dallas, New York, San Diego, San Francisco, Seattle, Toronto and Washington, DC.
- Moderator:
- Andrew B. Morris, Principal, InCode
- Panelists:
- Dennis Blankenship, Managing Principal, Retail Solutions, Verizon
- Martin Dempsey ,Senior Director of Information Technology, J. Crew
- Steven Moore ,Front End Team Leader, The Hershey Company
- Ben Sprecher ,Manager of Geo-Commerce Emerging Platforms, Google
- Erik Vlugt, Vice President, Product Marketing, VeriFone
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The Changing Supermarket
Like other retail verticals, grocery retailers are dealing with changes in how their customers shop. The front end of our stores is the most expensive department to run both from a personnel and hardware/software perspective. New trends in mobile payments not specifically EMV; updates on eWIC, traceability, FIM, GS1 stacked barcode, coupon processing & fraud prevention, promotion tracking and connection to CRM are just a few of the topics addressed in this Super Session.
 Rob Weisz is the Director of Retail Systems for Bizerba North America. His responsibilities are Product Management, Sales, Marketing and Service for the Retail Systems business unit. Weisz has over 20 years of progressive retail technology experience with a primary focus on the grocery industry in North America. Weisz has a Computer Science background and managed software development, QA, Product support and marketing teams with his previous employer.
In his spare time, Weisz enjoys spending time with his family, traveling for pleasure, going to the gym, skiing, bicycling and a little coding.
Weisz is a native of Toronto Canada and currently resides in Orlando FL with his twin daughters Katherine and Elizabeth.
- Moderator:
- Rob Weisz, Director, Retail Systems, Bizerba
- Panelists:
- Jeff Cowan, Industry Development Director, GS1 US
- Axel Doerwald, CEO, Invatron Systems Corp.
- Aaron Roberts, Founder/CEO, QThru
- Jack Wong, Software Architect, Safeway, Inc.
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Moderator: Frank Riso, Sr. Director, Retail Industry Lead, Motorola Solutions
 Wednesday - April 24, 2013
9:00 am - 10:00 am
"Specialty Store Futures - Panel" Frank Riso is a senior director and member of the Worldwide Field Operations staff at Motorola Soutions, Inc. He is the Retail & Hospitality Executive for Motorola Solutions’ Industry Solutions Group. He leads the company’s policy and execution for the development and implementation of the strategies and initiatives, operations and marketing activities for the retail and hospitality industry worldwide. His responsibilities include business development, industry relations, trade events, internal & external web content, market and competitive analysis, and joint partner marketing among others. Frank has been with Motorola Solutions for twenty-one years.
Frank Riso has over forty five years serving the retail industry beginning at store level management. He started his career at Grand Union Supermarkets, installing Grand Union’s first POS scanning systems. Frank has worked for Twin County Grocers, a cooperative wholesaler as its Director of Retail Services and for Supermation, an application provider for DSD software as its Vice President of Sales and Marketing until joining Motorola in 1991.
Frank represents Motorola Solutions as an associate member of National Retail Federation and the Food Marketing Institute. He was recently elected to serve on the Associate Member Advisory Council for the NRF. In addition to being a noted speaker and author in the field of retail automation he is frequently quoted in RIS News, Chain Store Age, Supermarket News, Grocery Headquarters, Progressive Grocer, Newsday, The Wall Street Journal, and The New York Times. He is an adjunct professor at the Fashion Institute of Technology in New York City for store level technology in the Global Fashion Management graduate program.
Frank holds an engineering degree in Electrical Technology from Westchester, a BS degree in Marketing from Rutgers and an MS degree in the Management of Technology and Innovation for Retail from NYU Polytechnic University and has 5 U.S. Patents regarding the use of portable data devices in retail.
- Moderator:
- Frank Riso, Sr. Director, Retail Industry Lead, Motorola Solutions, Inc.
- Panelists:
- Martin Dempsey ,Senior Director of Information Technology, J. Crew
- Kathy Forringer, Sr IT Manager, Help Desk and End User Support, Godiva Chocolatier
- Lisa Nemeth, VP, Store Solutions & Enterprise Collaboration, Bed Bath & Beyond Inc.
- Nigel Shortt, Head of Delivery - Retail, Boots UK
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Darrell Sandefur
Director, Innovations Architecture
Luxottica Retail
 Wednesday - April 24, 2013
10:15 am - 10:45 am
"It's the Journey and Destination in Retail"
Remember brick-and-mortar and click-to-order retail? Then customers changed the channel with cross, multi, omni, and unified-channel desires. Some industry analysts are arguing that channel pressure is simply making retailers enhance experiences which should have already been improved. One truth that's self evident is that customers will increasingly be molecularly bonded to their mobile devices, showrooming is here to stay, and journeys will continue to evolve. Attend this keynote to discover how to leverage associates, big data, mobile, stores, and the web at the right time based on the customer's role.
Darrell Sandefur is Director, Innovations Architecture at Luxottica Retail. His primary responsibility is selecting and implementing strategic omni-channel solutions for customers and associates. Darrell is a member of the Association for Retail Technology Standards Board of Directors, Integrated Mobile Initiative (IMI) Mobile Blueprint v2 contributor, and ARTS Mobile Integration contributor. Darrell co-presented "ARTS Roadmap for 2013 and Beyond" at the NRF Conference & Exhibition 2013.
Dr. Michael T. Fralix
President and CEO
[TC]²
 Wednesday - April 24, 2013
10:45 am - 11:15 am
"Trends and Technologies in the Apparel Industry"
The supply chain has changed and now more industries than ever are shipping products before they make them. That’s right – they are shipping products before they make them because it is more efficient, more flexible, more sustainable, and more profitable. The key is adopting a supply chain strategy, implementing the appropriate technologies and logistics and changing the thinking of management and workers. And it all starts with the Product Development process. Tools and technologies are already available that allow garments to be created, sold, marketed, and delivered in digital form. This presentation covers how other industries have already adopted the supply chain strategy that is only now finding its way into the apparel industry.
Also, sustainability is about more than recycling and energy consumption. Many apparel retailers, brands and manufacturers are taking proactive steps to reduce their carbon footprints in an effort to save money and resources and create new operational efficiencies. But, just as important is delivering merchandise that consumers want as the product development cycle becomes a continuous process. This presentation also shows how such technologies as digital dressing, virtual communities, waterless dyeing, and 3D printing will play an important role in the movement towards a sustainable supply chain for the fashion industry.
For twenty-five years at [TC]², Dr. Mike Fralix has provided guidance to hundreds of sewn products companies. He has thirty-seven years of experience in apparel manufacturing, R&D, operations and corporate management, and leads initiatives to develop next-generation technologies, and work with companies to implement currently available technologies and business processes. These services include 3D product development, sizing for fit, industrial engineering, full package, lean manufacturing, sustainability, and the digital supply chain.
Dr. Fralix holds B.S. degrees in Applied Mathematics and Philosophy from N.C. State University, an MBA from Duke University, and a Ph.D. in Technology Management from N.C. State University. He is also an Associate Professor at N.C. State University. In 2013, he was named Distinguished Alumnus of the Year by NCSCU and was recognized as an Industry Thought Leader by the Outdoor Industry Association. Dr. Fralix is also active in numerous industry organizations, including AAFA, AFMA, C-CAA, IAF, NCTO, OIA, SEAMS, and SPESA.
Daniel L. Hopping
President and CEO
Next Retail Group, LLC
 Wednesday - April 24, 2013
11:15 am - 11:45 am
"Emerging Technologies for Retail"
This year’s conference focuses on the many changes that retailers are undergoing. It’s been very exciting, but it’s only just starting to get interesting.
Technology has fueled much of the change we’ve seen in the last five years and all of it, with broadband, mobile, EMV, RFID, social media, big data and the rest – were presented and predicted at IRUG conferences long before they were even pilot projects. This topic will discuss what is in the research labs now that will cause even more change in the near future. We live in interesting times.
Dan Hopping is a global technology futurist, author, inventor, consultant and speaker. With four decades of hands-on experience, Dan’s area of expertise is forecasting the impact that technology will have on the retail industry and tomorrow’s consumer.
Dan Hopping has worked with hundreds of retail companies and has been involved with dozens of retail “store of the future” projects in almost every segment of Retail. His company, Next Retail Group, works with retailers to keep them abreast of the latest technologies and how their utilization of technology affects the enterprise’s competitiveness. The consumer is now changing faster than retailers can change their systems, making planning for change a critical function. |
