A Smarter Front End- Your Gateway to Improved Store Profitability
Learn about new and updated store solutions that help uncover and reduce a wide variety of losses in traditionally hard to control areas of the store. These are areas that can dramatically impact profitability and include perishables losses, poorly executed promotions, pricing issues, and cashier fraud. We will discuss a variety of impactful tools available today to address these areas and truly make your front end smarter.
Robert Banker, Solutions Sales Executive, Toshiba
Wayne Truhan, NRSC Services Principal, Toshiba
Building a Comprehensive Mobile Commerce Experience
Mobile commerce is emerging as a serious force in the retail industry. Merchants and brands are facing the greatest marketing opportunity since the rise of online shopping and digital advertising. The shopping experience now begins long before entering the store: A consumer can digitally clip coupons, receive personalized offers and manage loyalty rewards – all in their mobile wallet. 2013 will see tremendous growth in the adoption of mobile wallets, as the Isis Mobile Wallet™ and others roll out. Hear from Jim Stapleton – Chief Sales Officer for Isis – about the vision for mobile commerce and what it means for retailers.
Jim Stapleton, Chief Sales Officer , Isis
focus on the shopper and all else will follow: inside Toshiba's design+innovation labs
Toshiba Global Commerce Solutions’ design+innovation labs not only designs hardware and software solutions, but also engages with clients as an advisor and partner beyond point-of-sale and technology in the areas of shopper experience, front-end layouts, and human factors engineering. Within the retail environment, experience design is about form, space, technology, and, especially, people – the interactions between shoppers and employees. More than ever, understanding how technology and business process decisions will affect your shoppers and employees is absolutely critical for delivering a premiere front-end experience.
Dr. Jeff Smith, Toshiba
Let's Get Personal: Maximizing Consumer Loyalty Through Highly Targeted Promotions
Promotions and loyalty management continues to be a major pain point for retailers in the fight for consumer attention and loyalty. In this session you will first receive an update on the development roadmap and investment focus for PLMS, Toshiba's promotions and loyalty management solution. Then you will hear a first-hand account of how one retailer has successfully partnered with TGCS to deploy PLMS and is using it to create and execute highly targeted promotions.
Ken Duffy, WW Offering Marketing Manager, Toshiba
Connie Shirah, IS Project Manager, Harris Teeter, Inc,
Leverage Consumer Research and Technology to Ensure a Winning Customer Experience
Get updates on some of the latest IBM consumer research and better understand today's more sophisticated customers. Find out what and where customers learn about your stores, your brands, and their shopping experience in your stores. Find out what some retailers are doing to measure, manage, and improve the in-store customer experience and what that has meant to their bottom line. See how to view your stores through your customers eyes, and why it is so critically important given the tendencies of today's shoppers.
Robert Banker, Solutions Sales Executive, Toshiba
Wayne Truhan, NRSC Services Principal, Toshiba
Redefining Retailing - Point-of-Commerce Ushers in New Era for Stores
Are you ready to redefine retailing by turning the store into a seamless extension of your omni-channel experience? Allowing consumers to shop seamlessly across touch points inside and outside store... yeah, that's about to become the new normal. No longer is the fractured customer experience created by separation between omni-channel commerce and the POS acceptable. It's time to start thinking of stores as a true portal for commerce rather than a channel for sales - it's time for Point-of-Commerce. Come explore how Toshiba's announcement will usher in a new era in commerce... and help you deliver differentiated value to your customers.
Fredrik Carlegren, Senior Marketing Manager, Toshiba
Store Without Walls: How Mobile Bridges Physical and Electronic Commerce
The buzz surrounding mobile solutions - from 'M-commerce' to 'Mobile Payments' - in retail has heightened dramatically over the past year and retailers of all segments are taking note. How does a retailer choose what to do and what will the road to adopting these technologies look like? Come hear what retailers are saying about the motivators and imperative to adopt these technologies as well as ways they plan to integrate them for maximum efficiency while delivering business value.
Ken Duffy, WW Offering Marketing Manager, Toshiba
Toshiba Global Commerce Solutions Portfolio Overview
The announcement of Toshiba Global Commerce Solutions combines the strength of Toshiba TEC and IBM Retail Store Solutions and includes proven technology installed in the top global retail establishments – including world-class hardware, software, services and application solutions capabilities. This session will introduce the expanded solutions portfolio from the combined footprint of Toshiba TEC and RSS – enhancing the company’s ability to deliver innovative solutions to retailers globally.
Alan Outlaw, VP of Commerce Technologies, Toshiba
The Fast Changing World of Payments
The payments landscape worldwide is changing at an increasingly dramatic pace, causing challenges for Merchants aiming to ensure their solutions maintain currency with technology and consumer advances whilst also achieving the increased regulatory compliance demanded by Banking network providers and card schemes such as EMV with a shift of fraud liability. In addition, momentum builds for an emerging generation of Mobile Payment solutions from players in various industries - internet/technology, banking, telecom and others. Merchants find themselves with new opportunities and choices while having to adapt to these new requirements and capabilities. Come hear how the trends in payment industry are impacting retail and understand how merchants globally have responded to these requirements.
David Beer, Retail Store Solutions Sales Manager, Toshiba United Kingdom
Kirk Goldman, Strategy and Business Development Executive, Toshiba
